Privacy Policy

Last Updated: March 26, 2025

At West Coast CBD Supply LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or make a purchase from our online store. By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you interact with West Coast CBD Supply’s website or services, we may collect the following types of information:

• Personal Information You Provide: When you place an order or create an account, you provide personal details such as your name, billing and shipping address, email address, phone number, and payment information. If you contact us for support or sign up for a newsletter/SMS alerts, you may also provide us with additional information (e.g. messages, feedback).

• Order and Transaction Information: Details of purchases you make from us, such as products ordered, date and time of order, special instructions, and any applicable returns or refunds. This includes maintaining records of your transactions.

• Automatically Collected Information: When you browse our site, certain data is collected automatically using cookies and similar tracking technologies. This may include your device information (IP address, browser type, operating system), approximate location, pages or products viewed, time spent on pages, search terms, and other analytics data. We use tools like Google Analytics (or similar services) to gather usage statistics, which help us improve our website

   

   

• Third-Party Apps Data: We use third-party applications to enhance our store’s functionality – for example, a reviews platform (to allow customers to leave product reviews) or analytics and marketing tools. If you choose to leave a review or otherwise interact with such features, the information you provide (e.g. a review text, rating, or your name/initials) may be collected by both us and the third-party service providing that feature.

• Cookies and Similar Technologies: Our site uses “cookies” (small data files stored on your device) and similar technologies to provide essential site functions (like keeping you logged in or remembering items in your cart) and to understand how you use our site. For more details, see Cookies & Tracking below.

We do not knowingly collect sensitive personal information such as social security numbers, government ID numbers, or health/medical information through our website. The information we collect is generally limited to what is necessary to process your orders and improve your experience with our brand.

How We Use Your Information

West Coast CBD Supply LLC uses the collected information for various legitimate business purposes, including:

• Processing Orders: We use personal and payment information to process and fulfill your orders. This includes charging your payment method, arranging for shipping, providing order confirmations and receipts, and communicating with you about your purchase.

• Communication: We may contact you via email, SMS, or phone for order-related communications (such as order and shipping confirmations, or if there’s an issue with your order). If you have opted in to receive marketing communications, we will use your email or phone number to send newsletters, promotions, or product updates. You can opt out of marketing messages at any time (see Your Choices below).

• Improving Our Services: Information about how customers use our site helps us improve the layout, functionality, and product offerings. We analyze site usage data (e.g. which pages are most visited, how customers navigate) to enhance user experience and optimize our product selection and marketing efforts.

• Customer Service: If you contact us with a question, feedback, or a request (like a return or warranty inquiry), we will use your information to respond and resolve your issue.

• Security and Fraud Prevention: We may use personal information to screen orders for potential fraud or suspicious activity (for example, comparing billing and shipping addresses, or using automated fraud detection through our payment processor). Additionally, IP addresses and device info may be used to protect against, investigate, and deter fraudulent or unauthorized transactions or access to our site.

• Legal Compliance: We may use or disclose your information as needed to comply with applicable laws and regulations, to respond to lawful inquiries or requests from government authorities, or to exercise our legal rights or defend against legal claims.

We will not use your personal information for any purposes other than those described in this Policy without obtaining your consent beforehand, unless otherwise required or permitted by law.

Cookies & Tracking Technologies

Cookies: Like many websites, we use cookies to collect information. Cookies are small files downloaded to your device that help the site function and remember your preferences. For example, we use cookies to keep you logged into your account, to maintain your shopping cart between visits, and to understand how you’re using our site. Some cookies are necessary for the site to operate (e.g., for the checkout process), while others are optional (e.g., analytics or advertising cookies).

Types of cookies we may use:

• Essential Cookies: These are required for the operation of our website and enable core functionalities like shopping cart and checkout.

• Analytics Cookies: Provided by third parties like Google Analytics, these cookies track information about how visitors use our site (pages visited, time on site, etc.).

  This data is aggregated and helps us improve website performance and user experience.

   

• Functional Cookies: These remember choices you make (such as language or region selection, or items in your cart) to provide a more personalized experience.

• Advertising Cookies: Currently, we do not host third-party ads on our site, but if in the future we partner with advertising networks or social media platforms, those cookies would be used to deliver relevant ads or measure ad campaign effectiveness. (If we introduce such cookies, we will update this policy and obtain any necessary consents.)

Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that if you disable cookies, some features of our site (like the shopping cart or account login) may not function properly.

By continuing to use our site without disabling cookies, you consent to our use of cookies as described in this Policy. For more detailed information about cookies and how to manage or delete them, visit your browser’s help documentation or websites like AllAboutCookies.org.

Disclosure of Your Information

We understand the importance of keeping your personal information private. We do not sell or rent your personal information to third-party marketers. However, we do share your information in the following circumstances, to run our business and provide services to you:

• Service Providers: We share necessary information with third parties who perform services on our behalf. This includes Shopify, which hosts our online store and stores data (including your personal information) on secure servers

  ; payment processors that handle your credit card or payment transactions; shipping carriers (e.g., USPS, UPS) that deliver your orders; and email/SMS service providers that send our communications. These providers are given only the information they need to perform their specific service, and they are contractually obligated to protect your data and use it only for the purposes we specify. For example, if you pay by credit card, our payment gateway will receive your card details to process the payment securely, but we do not see or store your full card number on our servers (except possibly the last 4 digits for reference).

   

• Third-Party Apps and Integrations: As mentioned, we use some third-party tools for functions like reviews, analytics, or marketing. For instance, if we use a review app and you write a review, that app will process the information submitted. If we use analytics, your usage data is collected and analyzed by that service (e.g., Google Analytics) in aggregate form. We may also use a service for email newsletters or SMS; if you opt-in, your contact info (email or phone) will be stored with that service to send you our messages. We select trusted providers and aim to ensure they have strong privacy practices. Nonetheless, their use of your data is governed by their own privacy policies. We recommend you review the privacy policies of any significant third-party services we use (e.g., Shopify’s Privacy Policy, Google’s Privacy Policy) to understand how they handle your data.

  
  

• Business Transfers: In the event that our business expands, undergoes a reorganization, or if we consider a merger, acquisition, or sale of assets, your personal information may be disclosed to potential or actual purchasers or successors. In such cases, we will seek to ensure that your data remains protected and that any recipient of your personal information agrees to uphold privacy standards consistent with this policy.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government demand). We may also disclose information if we believe it is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of West Coast CBD Supply LLC, (c) prevent or investigate possible wrongdoing in connection with our services, (d) act in urgent circumstances to protect the personal safety of users of the site or the public, or (e) protect against legal liability.

   

We strive to limit the personal data we share to what is directly relevant and necessary to accomplish the purpose for which we share it. We do not grant third parties independent rights to use or disclose your information except as needed to provide services on our behalf or to comply with legal requirements.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. Our store is hosted on Shopify, which maintains robust security practices including encryption of sensitive data and hosting in secure facilities. When you enter sensitive information (such as credit card numbers) on our checkout, that data is encrypted and transmitted securely to the payment processor using SSL/TLS encryption. Credit card information is handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

 

Within our organization, we restrict access to personal information to employees and agents who need to use it for the purposes described in this policy. We also maintain physical, electronic, and procedural safeguards to protect personal data.

However, no website or internet transmission is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting obligations. For example:

• We keep your order information for a reasonable period in our records, which helps with returns or warranty issues, and to comply with tax and financial record-keeping laws (typically, order records are kept for at least several years).

• If you have an account, we will maintain the information in your account profile until you delete your account or request deletion (unless we need to keep it longer for legal reasons).

• If you opt-in to marketing communications, we will keep your contact information on our marketing list until you unsubscribe or ask to be removed.

• Automated analytics data is retained as per our analytics provider’s policies; Google Analytics, for instance, allows us to set data retention periods (often 14 months by default for user-level data). We will manage those settings to avoid retaining identifiable analytics data longer than necessary.

When we no longer require your personal information for our business purposes or legal obligations, we will securely delete or anonymize it.

Your Rights and Choices

Access and Correction: You have the right to request access to the personal information we hold about you and to ask that we correct or update any inaccuracies. Many basic details can be reviewed or updated by logging into your account (if you created one). For anything you cannot change yourself, please contact us and we will be happy to assist with updating your information.

Deletion (Right to Erasure): You may request that we delete your personal information. Keep in mind there may be legal requirements for us to retain certain data (for example, records of transactions for tax/accounting). However, we will comply with verifiable requests to delete personal data that is not required to be retained. If you wish to close your account and have us delete your personal information from our main systems, please contact us. (Note: we may retain anonymized or aggregate data that does not identify you, even after deletion of your personal info.)

Opt-Out of Marketing: If you have subscribed to our newsletter or SMS alerts and no longer wish to receive them, you may opt out at any time. For emails, click the “unsubscribe” link provided in any promotional email we send, or contact us to be removed. For text messages, you can follow the instructions in the message (often replying “STOP” to unsubscribe) or contact us. Please note that even if you opt out of marketing, we may still send you transactional communications (such as order confirmations or updates directly related to a purchase you made).

Do Not Track Signals: Some browsers offer a “Do Not Track” (DNT) feature that, when enabled, signals to websites that you do not want to be tracked. Currently, our site does not alter its data collection practices based on DNT signals, in part because there is no consistent industry standard for handling such signals. We will update this section if that changes in the future.

California Residents: If you are a resident of California, you have specific privacy rights under the California Consumer Privacy Act (CCPA) and/or California Privacy Rights Act (CPRA) (effective 2023). These may include the right to know what personal information we collect, disclose, or sell (we do not sell personal data), the right to request deletion of your personal information, the right to opt-out of “sale” or “sharing” of personal information (again, we do not sell data, and we only share it for business operations as described), and the right to non-discrimination for exercising your privacy rights. To exercise any applicable rights, please contact us via the methods below. We may need to verify your identity before fulfilling certain requests. If you prefer, you can designate an authorized agent to make requests on your behalf, but we will require proof of the agent’s authorization and may still ask you to verify your identity directly.

Age Restrictions

This website and our services are not intended for anyone under 21 years of age. We do not knowingly collect personal information from minors. If you are under 21, do not use this site or provide any information about yourself. If we learn that we have inadvertently collected personal data from someone under 21, we will take steps to delete such information as soon as possible.

Parents or guardians: if you believe your child (under 21) has provided personal information to us, please contact us immediately so that we can remove the data and terminate any account if applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will post the updated Policy on this page with a new “Last Updated” date. If the changes are significant, we may provide a more prominent notice (such as adding a notice on our homepage or sending an email notification for major changes).

Continued use of our website after any changes to the Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we are protecting the personal information we collect.

Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us:

• Email: support@westcoastcbdsupply.com

• Phone: 1-503-882-4700

We will do our best to address and resolve any issues you have brought to our attention. Your trust is important to us, and we are always here to help and provide more information if needed.

Thank you for visiting West Coast CBD Supply. We appreciate your business and your confidence in our commitment to protecting your privacy.