Privacy policy
Last updated: March 26, 2025
This Privacy Policy describes how West Coast CBD Supply LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.westcoastcbdsupply.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
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Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
- Loyalty points/product reviews/referrals/gift cards saved
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at westcoastcbdsupply@gmail.com or contact us at 5441 S Macadam Ave #4485, Portland, OR, 97239, US.
Privacy Policy
Last Updated: March 26, 2025
At West Coast CBD Supply LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or make a purchase from our online store. By using our site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you interact with West Coast CBD Supply’s website or services, we may collect the following types of information:
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Personal Information You Provide: When you place an order or create an account, you provide personal details such as your name, billing and shipping address, email address, phone number, and payment information. If you contact us for support or sign up for a newsletter/SMS alerts, you may also provide us with additional information (e.g. messages, feedback).
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Order and Transaction Information: Details of purchases you make from us, such as products ordered, date and time of order, special instructions, and any applicable returns or refunds. This includes maintaining records of your transactions.
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Automatically Collected Information: When you browse our site, certain data is collected automatically using cookies and similar tracking technologies. This may include your device information (IP address, browser type, operating system), approximate location, pages or products viewed, time spent on pages, search terms, and other analytics data. We use tools like Google Analytics (or similar services) to gather usage statistics, which help us improve our website
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Third-Party Apps Data: We use third-party applications to enhance our store’s functionality – for example, a reviews platform (to allow customers to leave product reviews) or analytics and marketing tools. If you choose to leave a review or otherwise interact with such features, the information you provide (e.g. a review text, rating, or your name/initials) may be collected by both us and the third-party service providing that feature.
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Cookies and Similar Technologies: Our site uses “cookies” (small data files stored on your device) and similar technologies to provide essential site functions (like keeping you logged in or remembering items in your cart) and to understand how you use our site. For more details, see Cookies & Tracking below.
We do not knowingly collect sensitive personal information such as social security numbers, government ID numbers, or health/medical information through our website. The information we collect is generally limited to what is necessary to process your orders and improve your experience with our brand.
How We Use Your Information
West Coast CBD Supply LLC uses the collected information for various legitimate business purposes, including:
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Processing Orders: We use personal and payment information to process and fulfill your orders. This includes charging your payment method, arranging for shipping, providing order confirmations and receipts, and communicating with you about your purchase.
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Communication: We may contact you via email, SMS, or phone for order-related communications (such as order and shipping confirmations, or if there’s an issue with your order). If you have opted in to receive marketing communications, we will use your email or phone number to send newsletters, promotions, or product updates. You can opt out of marketing messages at any time (see Your Choices below).
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Improving Our Services: Information about how customers use our site helps us improve the layout, functionality, and product offerings. We analyze site usage data (e.g. which pages are most visited, how customers navigate) to enhance user experience and optimize our product selection and marketing efforts.
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Customer Service: If you contact us with a question, feedback, or a request (like a return or warranty inquiry), we will use your information to respond and resolve your issue.
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Security and Fraud Prevention: We may use personal information to screen orders for potential fraud or suspicious activity (for example, comparing billing and shipping addresses, or using automated fraud detection through our payment processor). Additionally, IP addresses and device info may be used to protect against, investigate, and deter fraudulent or unauthorized transactions or access to our site.
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Legal Compliance: We may use or disclose your information as needed to comply with applicable laws and regulations, to respond to lawful inquiries or requests from government authorities, or to exercise our legal rights or defend against legal claims.
We will not use your personal information for any purposes other than those described in this Policy without obtaining your consent beforehand, unless otherwise required or permitted by law.
Cookies & Tracking Technologies
Cookies: Like many websites, we use cookies to collect information. Cookies are small files downloaded to your device that help the site function and remember your preferences. For example, we use cookies to keep you logged into your account, to maintain your shopping cart between visits, and to understand how you’re using our site. Some cookies are necessary for the site to operate (e.g., for the checkout process), while others are optional (e.g., analytics or advertising cookies).
Types of cookies we may use:
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Essential Cookies: These are required for the operation of our website and enable core functionalities like shopping cart and checkout.
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Analytics Cookies: Provided by third parties like Google Analytics, these cookies track information about how visitors use our site (pages visited, time on site, etc.).
This data is aggregated and helps us improve website performance and user experience. -
Functional Cookies: These remember choices you make (such as language or region selection, or items in your cart) to provide a more personalized experience.
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Advertising Cookies: Currently, we do not host third-party ads on our site, but if in the future we partner with advertising networks or social media platforms, those cookies would be used to deliver relevant ads or measure ad campaign effectiveness. (If we introduce such cookies, we will update this policy and obtain any necessary consents.)
Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that if you disable cookies, some features of our site (like the shopping cart or account login) may not function properly.
By continuing to use our site without disabling cookies, you consent to our use of cookies as described in this Policy. For more detailed information about cookies and how to manage or delete them, visit your browser’s help documentation or websites like AllAboutCookies.org.
Disclosure of Your Information
We understand the importance of keeping your personal information private. We do not sell or rent your personal information to third-party marketers. However, we do share your information in the following circumstances, to run our business and provide services to you:
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Service Providers: We share necessary information with third parties who perform services on our behalf. This includes Shopify, which hosts our online store and stores data (including your personal information) on secure servers
; payment processors that handle your credit card or payment transactions; shipping carriers (e.g., USPS, UPS) that deliver your orders; and email/SMS service providers that send our communications. These providers are given only the information they need to perform their specific service, and they are contractually obligated to protect your data and use it only for the purposes we specify. For example, if you pay by credit card, our payment gateway will receive your card details to process the payment securely, but we do not see or store your full card number on our servers (except possibly the last 4 digits for reference). -
Third-Party Apps and Integrations: As mentioned, we use some third-party tools for functions like reviews, analytics, or marketing. For instance, if we use a review app and you write a review, that app will process the information submitted. If we use analytics, your usage data is collected and analyzed by that service (e.g., Google Analytics) in aggregate form. We may also use a service for email newsletters or SMS; if you opt-in, your contact info (email or phone) will be stored with that service to send you our messages. We select trusted providers and aim to ensure they have strong privacy practices. Nonetheless, their use of your data is governed by their own privacy policies. We recommend you review the privacy policies of any significant third-party services we use (e.g., Shopify’s Privacy Policy, Google’s Privacy Policy) to understand how they handle your data.
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Business Transfers: In the event that our business expands, undergoes a reorganization, or if we consider a merger, acquisition, or sale of assets, your personal information may be disclosed to potential or actual purchasers or successors. In such cases, we will seek to ensure that your data remains protected and that any recipient of your personal information agrees to uphold privacy standards consistent with this policy.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government demand). We may also disclose information if we believe it is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of West Coast CBD Supply LLC, (c) prevent or investigate possible wrongdoing in connection with our services, (d) act in urgent circumstances to protect the personal safety of users of the site or the public, or (e) protect against legal liability.
We strive to limit the personal data we share to what is directly relevant and necessary to accomplish the purpose for which we share it. We do not grant third parties independent rights to use or disclose your information except as needed to provide services on our behalf or to comply with legal requirements.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. Our store is hosted on Shopify, which maintains robust security practices including encryption of sensitive data and hosting in secure facilities. When you enter sensitive information (such as credit card numbers) on our checkout, that data is encrypted and transmitted securely to the payment processor using SSL/TLS encryption. Credit card information is handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
Within our organization, we restrict access to personal information to employees and agents who need to use it for the purposes described in this policy. We also maintain physical, electronic, and procedural safeguards to protect personal data.
However, no website or internet transmission is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting obligations. For example:
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We keep your order information for a reasonable period in our records, which helps with returns or warranty issues, and to comply with tax and financial record-keeping laws (typically, order records are kept for at least several years).
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If you have an account, we will maintain the information in your account profile until you delete your account or request deletion (unless we need to keep it longer for legal reasons).
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If you opt-in to marketing communications, we will keep your contact information on our marketing list until you unsubscribe or ask to be removed.
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Automated analytics data is retained as per our analytics provider’s policies; Google Analytics, for instance, allows us to set data retention periods (often 14 months by default for user-level data). We will manage those settings to avoid retaining identifiable analytics data longer than necessary.
When we no longer require your personal information for our business purposes or legal obligations, we will securely delete or anonymize it.
Your Rights and Choices
Access and Correction: You have the right to request access to the personal information we hold about you and to ask that we correct or update any inaccuracies. Many basic details can be reviewed or updated by logging into your account (if you created one). For anything you cannot change yourself, please contact us and we will be happy to assist with updating your information.
Deletion (Right to Erasure): You may request that we delete your personal information. Keep in mind there may be legal requirements for us to retain certain data (for example, records of transactions for tax/accounting). However, we will comply with verifiable requests to delete personal data that is not required to be retained. If you wish to close your account and have us delete your personal information from our main systems, please contact us. (Note: we may retain anonymized or aggregate data that does not identify you, even after deletion of your personal info.)
Opt-Out of Marketing: If you have subscribed to our newsletter or SMS alerts and no longer wish to receive them, you may opt out at any time. For emails, click the “unsubscribe” link provided in any promotional email we send, or contact us to be removed. For text messages, you can follow the instructions in the message (often replying “STOP” to unsubscribe) or contact us. Please note that even if you opt out of marketing, we may still send you transactional communications (such as order confirmations or updates directly related to a purchase you made).
Do Not Track Signals: Some browsers offer a “Do Not Track” (DNT) feature that, when enabled, signals to websites that you do not want to be tracked. Currently, our site does not alter its data collection practices based on DNT signals, in part because there is no consistent industry standard for handling such signals. We will update this section if that changes in the future.
California Residents: If you are a resident of California, you have specific privacy rights under the California Consumer Privacy Act (CCPA) and/or California Privacy Rights Act (CPRA) (effective 2023). These may include the right to know what personal information we collect, disclose, or sell (we do not sell personal data), the right to request deletion of your personal information, the right to opt-out of “sale” or “sharing” of personal information (again, we do not sell data, and we only share it for business operations as described), and the right to non-discrimination for exercising your privacy rights. To exercise any applicable rights, please contact us via the methods below. We may need to verify your identity before fulfilling certain requests. If you prefer, you can designate an authorized agent to make requests on your behalf, but we will require proof of the agent’s authorization and may still ask you to verify your identity directly.
EU/EEA Residents: While our business is focused on the U.S., if you are in the European Union or European Economic Area, you may have rights under the General Data Protection Regulation (GDPR), such as the rights to access, correct, or delete your data, or to restrict or object to certain processing. West Coast CBD Supply is not actively marketing or selling to EU customers, but if you believe the GDPR applies to your data and you wish to exercise your rights, please contact us. We will evaluate and comply with applicable requests in accordance with the relevant data protection laws.
We will never discriminate against you for exercising any of these rights. Your privacy is important to us, and we will do our best to accommodate your requests and address any concerns.
Age Restrictions
This website and our services are not intended for anyone under 21 years of age. We do not knowingly collect personal information from minors. If you are under 21, do not use this site or provide any information about yourself. If we learn that we have inadvertently collected personal data from someone under 21, we will take steps to delete such information as soon as possible.
Parents or guardians: if you believe your child (under 21) has provided personal information to us, please contact us immediately so that we can remove the data and terminate any account if applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will post the updated Policy on this page with a new “Last Updated” date. If the changes are significant, we may provide a more prominent notice (such as adding a notice on our homepage or sending an email notification for major changes).
Continued use of our website after any changes to the Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we are protecting the personal information we collect.
Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us:
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Email: support@westcoastcbdsupply.com
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Phone: 1-503-882-4700
We will do our best to address and resolve any issues you have brought to our attention. Your trust is important to us, and we are always here to help and provide more information if needed.
Thank you for visiting West Coast CBD Supply. We appreciate your business and your confidence in our commitment to protecting your privacy.