Terms of Service

Terms of Service

Last Updated: March 26, 2025

Overview and Acceptance

Welcome to West Coast CBD Supply LLC (“West Coast CBD Supply,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website (www.westcoastcbdsupply.com) and the purchase of any products from our online store. By visiting our site and/or purchasing products from us, you agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink. If you do not agree to all of these Terms, please do not use our website or services.

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to this page, with the “Last Updated” date above indicating the latest revision. It is your responsibility to review these Terms periodically for updates. Your continued use of the site after any changes constitutes acceptance of those changes.


Legal Age Requirement

Adults Only (21+): You must be at least 21 years of age to access this site or purchase products from West Coast CBD Supply LLC. By using this website, you represent and warrant that you are 21 or older. We do not sell or market any products to minors, and we reserve the right to refuse service, cancel transactions, or require age verification if we suspect a user is under 21.


Compliance with Hemp Laws

All products offered on our site are derived from industrial hemp as defined by the 2018 U.S. Farm Bill. This means our products, including those containing CBD (Cannabidiol) and THCA (Tetrahydrocannabinolic Acid), have a delta-9 THC concentration of no more than 0.3% on a dry weight basis, in compliance with federal law. Hemp and hemp derivatives meeting this standard are federally legal in the United States. We also adhere to applicable state laws and regulations regarding hemp products.


Please be aware it is your responsibility to understand and comply with your local laws before purchasing. We do not ship to any U.S. state or jurisdiction where our products are prohibited by law, and all offers are void where prohibited. By placing an order, you confirm that the purchase and use of hemp-derived products is legal in your location.


Product Information and FDA Disclosure

Our hemp-derived products are intended for adult wellness and enjoyment. However, no information on this site or any product labeling is intended as medical advice. The statements regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a physician or licensed healthcare provider before using any new product, especially if you have a medical condition or are taking medications.


Educational Content: Any content on our website (including blog posts, articles, FAQs, and descriptions) is provided for general informational purposes only. It should not be relied upon as professional medical or legal advice. Any reliance on the information on this site is at your own risk. For specific personal health concerns, please consult a healthcare professional.


Health & Safety Guidelines

We are committed to promoting responsible use of our products. By purchasing or using any product from West Coast CBD Supply, you agree to the following safety guidelines:

  • Not for Minors: You must be 21+ to use our products. Do not share or give products to anyone under 21.
  • Pregnancy and Nursing: Do not use our products if you are pregnant, may become pregnant, or are breastfeeding. Consult your doctor for advice if you are pregnant or nursing.
  • Medical Conditions: If you have any pre-existing medical conditions or take prescription/over-the-counter medications, consult a healthcare professional before using our products. Discontinue use and seek medical advice if you experience any adverse reaction.
  • Keep Out of Reach of Children and Pets: Store products securely away from children and pets. Our products are intended for adult use only and could be harmful if accidentally ingested by children or animals.
  • Use Responsibly: Some hemp products may cause drowsiness or other side effects in some individuals. Do not drive or operate heavy machinery until you know how the product affects you . Use our products as directed on the label.

By following these guidelines, you help ensure a safe experience for yourself and others. West Coast CBD Supply is not liable for misuse of products or failure to follow these safety warnings.

THC Content and Drug Testing

Our products may contain trace amounts of THC (within the legal 0.3% limit). While this low level of THC is not intended to be psychoactive, frequent or heavy use of hemp products could result in a positive result on certain drug tests. If you are subject to drug testing (for employment, sports, or other purposes), please use caution when consuming hemp products. We cannot guarantee that any user will pass a drug test after using our products, and you accept the risk of potential consequences regarding drug testing. West Coast CBD Supply LLC will not be responsible for any failed drug tests or related outcomes.


Quality and Lab Testing

At West Coast CBD Supply, we prioritize quality, transparency, and safety. We source our hemp from reputable farms (primarily in Oregon and California) that use organic and sustainable practices. Every batch of our products is tested by independent third-party laboratories to verify cannabinoid content (including CBD and THC levels) and to ensure they are free of contaminants such as pesticides, heavy metals, microbials, and solvents.


Lab Results: We make Certificates of Analysis (COAs) for our products available to our customers, either on our website or upon request, so you can review the lab testing results. These results confirm the advertised potency and legal compliance of our products. (Please note that lab results are provided for informational transparency and are not endorsements of any specific health benefits.)


By choosing West Coast CBD Supply, you can trust that you are getting high-quality hemp products that have been thoroughly vetted for purity and compliance.

Ordering and Purchasing

When you place an order through our online store, you agree to provide current, complete, and accurate purchase and account information. All purchases are for personal, retail use – we currently sell to retail customers only, not for resale. (For wholesale inquiries, please contact us directly. Wholesale orders may be approved on a case-by-case basis and require appropriate credentials, such as a resale certificate, and separate terms may apply.)

Right to Refuse or Cancel Orders: We reserve the right to refuse service or cancel any order at our discretion. This may occur, for example, if we suspect fraud, unauthorized reselling, or if an order violates any of these Terms or is illegal in the destination jurisdiction. If we cancel an order, we will attempt to notify you using the contact information provided with the order.

Product Availability: All products listed on our site are subject to availability. We may limit the quantities of any products we offer, or discontinue products at any time without notice. Prices for our products are also subject to change without notice. We are not liable if a product is out of stock or if any offer is unavailable.


Use of Products: You agree that you will use any products purchased from us only as directed and in accordance with all applicable laws and regulations. You will not use our products for any illegal or unauthorized purpose, nor will you resell or redistribute our products to individuals who are underage or in prohibited areas.

Pricing, Payment, and Taxes

All prices on our website are listed in U.S. Dollars (USD). When you purchase a product, you agree to pay the listed price as well as any applicable shipping charges at the time of checkout. We accept various payment methods (e.g., credit/debit cards and other payment services offered via our Shopify checkout). By submitting payment information, you represent that you are authorized to use the chosen payment method and you authorize us (or our payment processor) to charge the full order amount to that method.

No Sales Tax in Oregon: Our company is based in Oregon, which does not impose a state sales tax. Accordingly, we do not collect Oregon sales tax on purchases. For orders shipped to addresses outside of Oregon, we currently do not charge sales tax for most states. However, please note that tax laws vary by state. If your state has a sales or use tax and we are not required to collect it at the time of sale, you may be responsible for reporting and paying applicable use tax directly to your state. In some cases (for example, if our sales to your state reach a certain threshold or “economic nexus”), we may be required by law to collect that state’s sales tax, and if so, the tax will be applied at checkout.


We encourage you to be aware of your local tax regulations. If you have questions about sales tax on your purchase, you can contact our customer support or your local tax authority for guidance.

Pricing Errors: While we strive for accuracy, typographical errors or inaccuracies in pricing or product information may occur. We reserve the right to correct any errors and to cancel any orders that were placed for products listed at an incorrect price. If an error is discovered after your payment, we will contact you with the correct information and you may choose to proceed with or cancel the order.

Shipping and Delivery

West Coast CBD Supply currently ships retail orders to U.S. addresses only. We primarily ship via USPS (United States Postal Service) for most orders. We aim to process and ship orders promptly; typical delivery times and options will be shown at checkout or described on our Shipping Policy page.


Shipping Documentation: In each package, we include: (1) the product(s) you ordered, (2) a copy of the product’s lab test results (Certificate of Analysis), and (3) a notice to law enforcement authorities explaining the legal nature of the contents. These measures are taken to ensure transparent and lawful shipping of hemp products.


Shipping Restrictions: As noted under Compliance with Hemp Laws, we do not ship to any location where our products are illegal. If an order is placed to a restricted area, we will cancel the order and refund your purchase. We also do not ship internationally at this time.

Once your order is shipped, you will receive a confirmation email with tracking information. Ownership of products passes to you upon delivery to the carrier. Please ensure your shipping address is correct and secure; we are not responsible for lost or stolen packages after delivery confirmation. If you experience any delivery issues, contact us and we will do our best to assist.

For more details on our shipping methods, delivery times, or to see if there are any special promotions or restrictions, please refer to our Shipping Policy page or contact our support team.

Returns and Refunds

Your satisfaction is important to us. If you are not completely happy with your purchase, please review our Return/Refund Policy for instructions on returns, exchanges, and refunds. In general, we accept returns of unopened, unused products within 30 days of the date you received your order. To be eligible for a return, items must be in original condition with original packaging, and you should provide proof of purchase (order number or receipt).


To initiate a return, you can contact us at support@westcoastcbdsupply.com with your order details. We will guide you through the process, which may include providing you with a return authorization and shipping label. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.


Once we receive and inspect your returned item, we will notify you of the approval or rejection of the refund. If approved, a refund will be issued to your original method of payment. Please note that it may take 5–14 business days after we process a refund for the credit to appear in your account, depending on your bank or card issuer.


Some products are not eligible for return, including any opened or used items (for health and safety reasons), perishable goods, or custom orders. Sale items and gift cards are typically non-refundable as well. If you received a damaged or incorrect item, contact us immediately so we can make it right.


For full details, please read our Return Policy page. By making a purchase, you agree that any returns or refunds will be handled in accordance with our posted policy.

Permissible and Prohibited Uses

You are authorized to use our website and its content for lawful purposes and for purchasing products for personal use. All content on this site – including text, images, graphics, logos, and software – is the property of West Coast CBD Supply LLC (or its content suppliers) and is protected by intellectual property laws. We grant you a limited, revocable license to access and use the site for its intended purpose (shopping and information), but you may not reproduce, distribute, modify, or exploit any portion of the site content without our express written permission. Unauthorized use of our intellectual property is a violation of these Terms and may also violate copyright, trademark, or other laws.


In addition to general compliance with laws, you agree not to misuse our site or services. The following activities are strictly prohibited:

  • Illegal Activities: Using the site or its content for any unlawful purpose, or to solicit others to perform illegal acts.
  • Violation of Regulations: Engaging in any activity that violates any applicable federal, state, local or international law or regulation.
  • Infringement: Infringing upon or violating our intellectual property rights or the rights of others (including copyrights, trademarks, and privacy rights).
  • Harmful Conduct: Harassing, abusing, insulting, harming, defaming, slandering, intimidating or discriminating against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • False Information: Submitting false or misleading information, impersonating any person or entity, or misrepresenting your affiliation with a person or entity.
  • Security Violations: Uploading or transmitting viruses, malware, or any other malicious code that could affect the functionality of the website, our services, or the Internet. Attempting to bypass or interfere with the security features of our site or any related system.
  • Data Scraping: Collecting or tracking others’ personal information without consent, or using any automated means (bots, crawlers, scraping) to access the site for any purpose without our permission.
  • Spam and Exploits: Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping the site; or using the site for any obscene or immoral purpose.

We reserve the right to terminate your use of the site or take appropriate legal action if you violate any of the above prohibitions or any other provision of these Terms.


Disclaimer of Warranties

As-Is Basis: All products and services provided by West Coast CBD Supply are offered on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim any and all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that our website or services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.


Product Use: You assume all responsibility for the use of our products. While we strive to provide high-quality items and accurate information, use of our products and site is at your own risk. We make no guarantee that any particular product will achieve a specific result or that the information on our site is entirely accurate or up-to-date for your circumstances. We will, however, do our best to ensure product quality and to correct any errors in information that are brought to our attention.


Limitation of Liability

To the maximum extent allowed by law, West Coast CBD Supply LLC and its owners, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. This includes, without limitation, any loss of profits, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise. We are not liable for any injury or harm allegedly caused by the use or misuse of our products, or by reliance on any information provided on the site. You expressly acknowledge and agree that, in all cases, our total liability shall be limited to the amount actually paid by you for the product or service that is the subject of the claim (if any).


Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not fully apply to you. In such cases, our liability is limited to the fullest extent permitted by applicable law.


Indemnification

You agree to indemnify, defend and hold harmless West Coast CBD Supply LLC, its parent company (if any), affiliates, partners, officers, directors, agents, contractors, and employees from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of our website or products; (b) your breach of these Terms or any policy incorporated by reference; or (c) your violation of any law or the rights of a third party. This indemnification obligation survives termination of these Terms and your use of our services.


Governing Law and Disputes

These Terms of Service and any separate agreements or transactions between you and West Coast CBD Supply LLC shall be governed by and construed in accordance with the laws of the State of Oregon, USA, without regard to its conflict of law principles. You agree that any dispute, claim, or controversy arising from or relating to these Terms or your use of the site or purchase of products shall be resolved in the state or federal courts located in Oregon, unless otherwise required by applicable law. You consent to the personal jurisdiction of such courts and waive any objection on the grounds of venue or inconvenient forum.

Arbitration (Optional): At our sole discretion, we may require any dispute between us to be resolved through binding arbitration on an individual (non-class) basis. If we elect arbitration, we will notify you, and the arbitration will be conducted under the rules of a reputable arbitration organization. Each party will bear its own costs, and the arbitrator’s decision will be final and may be entered as a judgment in any court of competent jurisdiction.

United States Use Only: Our website and products are intended for customers within the United States. We make no representations that the site or products are appropriate or available for use in other locations. Those who access the site from outside the U.S. do so at their own initiative and are responsible for compliance with local laws.

Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. If we make material changes, we may notify users by posting a notice on our website or via email (if you have provided it), but we are not obligated to provide individual notice. It is your responsibility to review these Terms periodically for changes. The “Last Updated” date at the top will reflect the latest revisions. By continuing to use the site after changes are posted, you accept and agree to the updated Terms.


Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

  • Email: support@westcoastcbdsupply.com
  • Phone: 1-503-882-4700

Thank you for choosing West Coast CBD Supply. By using our site and products, you acknowledge that you have read and understood these Terms and agree to abide by them. We appreciate your business and are committed to providing you with quality products and a positive experience!